Return policy
At Blackburn Flooring, we strive to provide the best products and services to our customers. In this section, you will find all the information you need regarding our return policy.
Frequently asked questions
Under what circumstances can I return flooring?
We offer a 30-day return policy for all products purchased from Blackburn Flooring. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.
How long do I have to return an item?
You have 30 days from the date of receiving the item to initiate a return.
In what condition should the item be?
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products may be non-returnable, such as custom-made items.
Are custom-made items returnable?
Please note that some products may be non-returnable, such as custom-made items.
How do I start the return process?
If you would like to initiate a return, please contact our customer service team. They will provide you with a return authorization and instructions on how to return the item.
What happens after I return the item?
Once we receive the returned item, we will process your refund or exchange.
Do I need a return authorization?
Yes, please contact our customer service team. They will provide you with a return authorization and instructions on how to return the item.
How long does it take to process a refund?
Once we receive the returned item, we will process your refund or exchange promptly. The exact time frame may vary depending on your payment method.
Need help?
Have questions about our return policy or need assistance with a return? Our customer service team in Liverpool is here to help!